Shipping
All our items are located in Australia and are generally dispatched within 48 business hours. Some items cannot be delivered to PO Boxes and Parcel Lockers.
The cost of shipping items depends on the destination postcode. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection (requesting re-delivery will incur extra charges). Delivery usually takes between 3 to 10 business days although longer delays can be expected for locations outside major metro areas.
Courier may require your assistance unloading from the vehicle. Our couriers deliver to the building entrance only. Changing the delivery address post order will incur a redirection fee.
Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Action to remedy the problem may include instruction on proper use.
We do not accept returns of products if a customer has changed their mind or no longer require the product.
We may require pictures of the defect. Defects and failures not covered by warranty include, but are not limited to:
- Damage due to user misuse or use in a manner contrary to the operating instructions
- Damage resulting from the item being used in a manner other than originally intended as advertised
- Improper or neglected maintenance including oiling and cleaning where required
- Improper storage or neglect to properly prepare the item for storage
- Incorrect fuel or oil use, including 2-stroke fuel mixture where applicable
- The user’s inability to properly use the item, including starting or tuning of engines
- Storm or wind damage to items which have not been correctly installed or adequately secured
- Failure due to improper user installation or assembly
- Damage caused when assembling, tuning, or adjusting the product
- Cuts and scratches, such as those caused by opening packaging with blades or knives.
Contact Us
Email: dispatch@klika.com.au
