Privacy Policy - Barbeques Galore (Aust) Pty Limited

Barbeques Galore (Aust) Pty Limited (ABN 93 001 354 454) and all related companies within its corporate group (we, us, our) is an Australian business specializing in barbeque, outdoor furniture and heating retailing and is bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information. Please take a moment to read our Privacy Policy as it describes what happens to your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that is collected via our website at https://www.barbequesgalore.com.au/privacy-policy.html (the Website) and in the course of our day-to-day business operations.

1. How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

  • (a) when you make an inquiry or order in relation to goods or services through our website located at Barbeques Galore | BBQs, Outdoor Furniture and Wood Heaters;
  • (b) when you make an inquiry or order in relation to goods or services through other websites such as eBay and Marketplace;
  • (c) when you make a purchase or inquiry in relation to goods or services at one of our stores;
  • (d) When you complete a Trade Credit Application or Finance Application;
  • (e) when you contact us via telephone or facsimile;
  • (f) when we contact you to confirm delivery details;
  • (g) from correspondence (whether in writing or electronically);
  • (h) through any mobile applications provided by our organization;
  • (i) while conducting customer satisfaction and market research surveys;
  • (j) when administering any of our services; and
  • (k) as otherwise required to manage our business.

2. Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, postal address, gender, email address, phone numbers, billing information, financial information and, if applicable, employment information. We may also collect and hold sensitive information about you, including:

  • (a) your racial or ethnic origin;
  • (b) your health and genetic information;
  • (c) your religious beliefs or affiliations;
  • (d) your genetic information; and
  • (e) trade union memberships or associations.

We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

3. Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, hold, use and disclose personal information to:

  • (a) offer and provide you with our goods and services;
  • (b) to send you marketing and promotional information by post, email, SMS, phone calls, mobile applications and notifications, web, social media and otherwise (unless you 'opt out');
  • (c) obtain credit/debit card information to complete a sale and/or arrange delivery of our goods and services and store the last 4 digits of the credit/debit card information;
  • (d) conduct market research;
  • (e) manage and administer those goods and services, including account keeping procedures;
  • (f) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorizations and confirming your identity when payment is made using a credit or debit card;
  • (g) comply with our legal and regulatory obligations; and
  • (h) otherwise to manage our business.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure. We may disclose personal information between our organizations or to third parties such as our suppliers and contractors who perform services on our behalf, such as delivery drivers, mailing houses, printers, information technology service providing (including cloud computing service providers) database contractors, telemarketing and market research agencies, organizations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

4. Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers and drivers, which may be located offsite and/or overseas. We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information. We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. We use Secure Socket Layer (SSL) certificates for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet. We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

5. Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We, therefore, like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services, and promotions either from us or from third parties which may be of interest to you. We will not disclose your personal information to third parties for marketing purposes without your consent and will provide you with an opportunity to 'opt out' of receiving direct marketing information. You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.

6. Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

7. Accessing and correcting your personal information

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing. We will respond to all requests for access to or correction of personal information within a reasonable time.

8. Overseas transfers of personal information

From time to time, we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. However, by providing us with your personal information, you consent to the storage of such information on overseas servers and acknowledge that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.

9. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:

The Privacy Officer
Barbeques Galore
Building A2,
350-374 Parramatta Road
Homebush NSW 2640
Telephone: 1300 139 867
Email: privacy@bbqgalore.com.au

We take all complaints seriously and will respond to your complaint within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

10. Changes

We may change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website. The last update to this document was November 2023.